I am trying to create meeting notes and stumble on the below screenshot. Step 1: Step 2: Staying for a long time and refreshing does not help too. Also I have tried a few times repeating step 1. I am the administrator.

Hello Shannon, I am using Chrome and I have just tried Firefox and I am having the same issue. Since this is done via my office, I have not got the chance to try on a different network other than this but I did try asking my colleague who is in another region, a different country than mine. He tried on his mobile, and he got a different error than mine, see below: The error seems to say something like: java.lang.NumberFormatException: For input string: "create" at java.lang.NumberFormatException.forInputString(NumberFormatException He is also an administrator. Both of us has got no luck creating the meeting notes. We can try to create a new space and try to create a meeting note as a page if you want.

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Unable to create meeting notes

Steven Yong

I am trying to create meeting notes and stumble on the below screenshot.

Step 1:

2018-01-15 14_41_44-Meeting notes index - Team Management - Confluence.png

Step 2:

2018-01-15 14_42_24-Add Page - Confluence.png

Staying for a long time and refreshing does not help too. Also I have tried a few times repeating step 1.

I am the administrator.

Accepted answers

Shannon S

Hi Steven,

We would like to isolate this issue, can provide us the following details:

What is the browser that you are using?
Is the issue reproducible also if you access the page from another network?
Is this issue reproducible for other users?
Is this issue reproducible for other actions?

Also, can you please have a look at the following documentation and make sure that if you're using restrictive firewall or proxy server settings, you or your network admin have allowed (whitelist) certain domains and IP address ranges to ensure Atlassian Cloud apps and other services work as expected:

Atlassian Cloud IP Ranges and Domains

Thank you,

Shannon

Steven Yong

Hello Shannon,

I am using Chrome and I have just tried Firefox and I am having the same issue.

Since this is done via my office, I have not got the chance to try on a different network other than this but I did try asking my colleague who is in another region, a different country than mine.

He tried on his mobile, and he got a different error than mine, see below:

Image uploaded from iOS.png

The error seems to say something like:

java.lang.NumberFormatException: For input string: "create"

at java.lang.NumberFormatException.forInputString(NumberFormatException

He is also an administrator. Both of us has got no luck creating the meeting notes.

We can try to create a new space and try to create a meeting note as a page if you want.

All comments

Shannon S

Hi Steven,

We would like to isolate this issue, can provide us the following details:

What is the browser that you are using?
Is the issue reproducible also if you access the page from another network?
Is this issue reproducible for other users?
Is this issue reproducible for other actions?

Atlassian Cloud IP Ranges and Domains

Thank you,

Shannon

Steven Yong

Hello Shannon,

I am using Chrome and I have just tried Firefox and I am having the same issue.

Since this is done via my office, I have not got the chance to try on a different network other than this but I did try asking my colleague who is in another region, a different country than mine.

He tried on his mobile, and he got a different error than mine, see below:

Image uploaded from iOS.png

The error seems to say something like:

java.lang.NumberFormatException: For input string: "create"

at java.lang.NumberFormatException.forInputString(NumberFormatException

He is also an administrator. Both of us has got no luck creating the meeting notes.

We can try to create a new space and try to create a meeting note as a page if you want.

Steven Yong

I have tried creating meeting notes in different spaces, the same thing, i.e. a long wait at the screen on desktop and if on a iOS or Android Confluence Cloud app, I get the java error:

java.lang.NumberFormatException: For input string: "create"

My boss is now chasing me for meeting notes!!

Help!

Shannon S

Hi Steven,

I found the support ticket you made, and I'm testing this now on your instance.

I went to the "TM" space, and then the Meeting Notes Index. I clicked the "Create meeting note" button, and it takes me to a meeting note in edit mode.

Does the error occur when you try to save? If so, can I try to save?
Is this the path you take to replicate the issue?
Could I try logging in as your user and see if I have the same issue?
I wasn't able to find any other examples of that particular error when creating a Meeting Note. At the bottom of the error your colleague receives, are there any other messages, such as "Caused by:"?
If your colleague is in a different location but still in the same company, he may be using your company's network which could still be using the same firewall settings. When you get a chance, try to test this outside of your work networks.

Thank you!

Regards,

Shannon

Steven Yong

Hello Shannon,

Thanks for the reply.

I did this at home using my own wifi connection yesterday and I went to the "TM" space, and then the Meeting Notes Index. I clicked the "Create meeting note" button, and it takes me to a meeting note in edit mode. And I am able to save it properly. You can see that I have created a new meeting note.

I come into the office this morning, trying the same thing above, I stumbled at the screenshot in step 2 in my 1st post.

So it looks like something in the office network that has caused that.

Now I am not sure what in the office network that has caused this, is it something in here?

Atlassian Cloud IP Ranges and Domains

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