i want to get the update ticket event (generic one) rather update each and every component of ticket.
How can i Do that.
Hi Kalpa,
In Service Desk Automation, you are restricted to only the options that are presented. Since "updated" isn't among the list you will have to be more creative. You can choose a comment added, or a status change which is about as close as you will get to the update.
What is your use case?
Susan
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