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Changing a reporter

Johnno Scholte

Hi all,

How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue..

In my dashboard it wont change from "Waiting for support" to "waiting for Customer"..

Accepted answers

Nic Brough -Adaptavist-

Is the customer a full Jira user (they have a login that gets them into Jira so they can see the issue) or just a customer (they can only use the Service Desk portal)?

All comments

Nic Brough -Adaptavist-

Is the customer a full Jira user (they have a login that gets them into Jira so they can see the issue) or just a customer (they can only use the Service Desk portal)?

Johnno Scholte

Hi Nic,

Thanks for your quick reponse!

Service desk portal only customer, They email to support@examplewebsite.com...

Johnno Scholte

and they obviously get emails from that same email adress

Nic Brough -Adaptavist-

I think part of your response is missing. What type of user are they?

Johnno Scholte

Thanks guys!

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