User Jira ServiceDesk not be able to login

unknown

Hi,

i have a question related to an existing Jira ServiceDesk user (called userX).

First of all, the userX's username was "firstName.lastName".

Since a couple of days, userX wasn't be able to login, then I modified his password but nothing changed (I tried myself) ...

I noticed a difference from userX and all other configured users:

userX's username is of the form firstName.lastName, but all the other users have firstName.lastName@maildomain.

I deleted userX but when I re-created him but his username was always "firstName.lastName".

Do you have some suggestions to resolve this issue?

I do not know how to allow the user to log in ...

Thank you in advance, regards,

Alessandro

 

Enrico Maddalena

Hi Gabriel, 

we've fixed some weeks ago thanks to you're brand new support service.

Thank you.