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Notification not received for issue status change

Krithica Gowri Shankar

Hi,

When a issue status is changed am not receiving any notification email.

I configured the notification scheme to send notifications to current assignee and reporter for issue updated event. Attached the scheme.

DM_PRoduct notification.PNG

I am the reporter of the issue. When the assignee of the issue changes the status of the issue am not receiving any emails.

Please let me know, by default whether jira does not sends notifications to users for status update?

Also please provide a solution to send notifications to reporters on issue status change event.

Thanks,

Krithica

Accepted answers

Alexey Matveev

Hello,

What is for the Generic Event? By default the Generic Event is generated on status change.

All comments

Alexey Matveev

Hello,

What is for the Generic Event? By default the Generic Event is generated on status change.

Krithica Gowri Shankar

The post function "Fire a Generic Event event that can be processed by the listeners" is present in all the transitions of the workflow.

But i dont receive notifications.

Alexey Matveev

There is the Generic event in the notification scheme. I can not see it on your screenshot. Did you configure users for the event?

Krithica Gowri Shankar

Yes i did that.

DM_PRoduct notification1.PNG

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