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best way to "resolve" an issue with a workflow

John Pfotzer_vtmvsq

issue's are not "resolving". I have close on my workflow, but when a issue is closed it isn't resolved.

What is the best way to make this happen in a workflow,for example, when I move from the next to the last status to close it will mark the issue resolved?

Thanks

Accepted answers

Taha Khanzada

Hi John,

Add Resolution Screen on Closed or Resolved Status or set postfunction in workflow to set Resolution when status is resolved or closed

Taha

All comments

Taha Khanzada

Hi John,

Add Resolution Screen on Closed or Resolved Status or set postfunction in workflow to set Resolution when status is resolved or closed

Taha

Nicolas Bourdages

An issue is resolved when there is a value in the Resolution field. What you need to do is add a screen that contains the field Resolution in the transition to Closed, so that users can select the appropriate resolution (Fixed, Not a Bug etc.)

If you want to enforce a specific resolution, here's the doc:

https://confluence.atlassian.com/display/JIRA063/Configuring+Workflow#ConfiguringWorkflow-SettingtheResolutionfield

Nic Brough -Adaptavist-

You asked this yesterday and got a full answer - see https://answers.atlassian.com/questions/24656330

John Pfotzer_vtmvsq

Taha, I am in the postfunction area, what option do I choose? I am guessing "update issue field", but then what?

Taha Khanzada

Yes, select "Update issue field" and in issue field select "Resolution" Field value - Fixed or whatever is appropriate in your case Taha

John Pfotzer_vtmvsq

Thanks, I was able to go into postfunction of my workflow and set resolution to fixed. Now I can see my issues resolved.

thanks for your help.

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