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Custom Event is firing but no e-mail received.

Ronald Spina

Dear all,

This is to notify the agents that an issue awaiting approval has been approved.

I have trying to find a solution to this problem for quite a long time but I cannot get this work. I have created a Custom Event (added the recipients), linked the Custom Event to the Default Notification Scheme (this is the only one I'm using), added a post transition function linked it to the Custom Event. After all this I have used the notification helper and got the below result. For me everything is working fine but I'm not receiving an email upon this transition.

I also disabled the do not notify changes made by myself in my profile.

Help is greatly appreciated since I need to put Jira helpdesk in production very soon.

Accepted answers

Susan Hauth _Jira Queen_

Hi Ronald,

Who are the recipients for notification of the approval? If they are not users in the actual Jira project they won't get notification.

Cheers,

Susan

All comments

Susan Hauth _Jira Queen_

Hi Ronald,

Who are the recipients for notification of the approval? If they are not users in the actual Jira project they won't get notification.

Cheers,

Susan

Ronald Spina

Hi Susan,

The recipients are the agents themselves so i guess they are obviously users of the project. The reason i want this to work is that i want the agents to be notified by email when an issue has been approved so they can act immediately. This will avoid the agents having to login to check if the issue has been approved. Note that. Issue created and issue closed notifications are working as intended.

Susan Hauth _Jira Queen_

Hi,

I'm a bit stumped. The picture looks like it's working. Wondering if your workflow post event is not working or set up correctly? Do you have a picture of the workflow config.

NBG IT Malta

Hi Susan, Below are the pictures for my configuration. I am using the already pre-configured Service Request Fulfilment with Approvals workflow and the Defualt Notification Scheme.