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Creat a ticket via mail handler with a portal access only user

Mathieu Larouche

I have a project with a mail handler. Everything works fine, except a specific case.

If I try to create a ticket, and my email is associated with a portal only user, the mail handler never creates a ticket in Jira.

I tried to solve my problem by adding the create issues permission to "Service desk customer - portal access", but it didn't work.

Any suggestion?

Thanks!

Accepted answers

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Alexey Matveev

Hello,

You need to create a email channel for portal users (customers). You can read more information here

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Mathieu Larouche

Hi Alexey

I know how to use service desk, but I do not want to use it for this specific project. I wanted to use a mail handler with a software project.

Thank you,

Mathieu

Alexey Matveev

Do I understand correctly that you want Customers (these users can only login to portal) to create tickets in a Jira software project from email?

Mathieu Larouche

exactly!

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