JIRA email notification correction for the FROM field

Serge_tkint

You can per project adjust the Notification email like; jira@mycompany.com
in the project settings. 
But when JIRA send a mail, it is prefixed with the editor's name what is bit of a practical problem because we allow the reply on that mail also. 
This would then store the wrong email address in the Outlook of the user.
e.g. :    From :  Mike Fix-It (JIRA) [mailto: jira@mycompany.com]

While the email of that person is:  mike.fix-it@mycompany.com
for any regular use of the Outlook.
So any "Reply" on that mail will mess up things and even just sending a mail can be tricky because of memorized history in Outlook.

Is there a way to change the prefix to a fix name like; 
e.g. :    From :  Support (JIRA) [mailto: jira@mycompany.com]

no matter who changed the ticket?

I also have JEMH but don't see the "hack" there neither.

Mike Harrison

Hi Serge,

If you are using JEMH in combination with its Event Listener, you should be able to use a custom "from name". In an Event Listener mapping there is a setting called "Custom From: Personal". Here you can enter static text of you what you want it to be. Alternatively there is a separate setting "Custom From: Personal Custom Field" where you can choose a custom field that contains the value to use.

Mike