Change Assignee in Post Function using a Custom Field Value from a different Ticket

Francisco Ayala Bocardo

Hello,

I would like to know if changing the assignee in a post function using the value from a custom field that is in a different issue (and project) can be done. I was reviewing using JQL query (Execute a JQL Query), but I am not sure how to extract the value that is a user, and then use that value to set the assignee on the issue that is being transitioned. 

Here's the case: I have a ticket that contains multiple users in multiple custom fields (i.e. AAA-1, custom fields A - Z). Then, I have several projects (BBB-ZZZ) and all of these projects use the same workflow. So whenever I perform a transition in these projects, I would like for assignee to be updated with the value from AAA-1 - Custom Field A. The situation is that user for Custom Field A in project AAA will be different every week, so the post function will always assign the issue in the post function to a different user. 

Given this the following options cannot be used:

• Fixed user in the post function
• Project Role assignation

Let me know if there's a way to do this either with Script Runner or CLI Actions.

Regards,

Francisco Ayala

Jenna Davis

Hello, 

You should be able to do this, but I'm not entirely sure of what you're describing. I think you could just create a post function that gets the value from your custom field and sends it to your issue (in the different project). You can check out the IssueManager class for a bit more information on how to get an issue if you're not sure how to do that.

I'm a bit confused on how you're wanting to assign people to what issue though, could you go into a bit more detail or give me a more descriptive use case so I can give you more valuable information?

Jenna