Unable to Configure existing Jira Board

Question

While trying to make changes to a particular board in JIRA, we are now getting errors.

At the bottom on the page, we can see "AN ERROR OCCURRED", and we are unable to do things like change the board name or change/add administrator.

while configuring the board itself could see

Column management, Swimlanes, Quick Filters, Estimation and Working days.

At the bottom on the page, we can see "AN ERROR OCCURRED" :

This is the error copy/pasted from the page when trying to configure the board.

Details
Exception: Uncaught TypeError: Cannot read property 'regionKey' of undefined
Resource: https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true
Line: 10056
Column: 1752
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
Stack trace
TypeError: Cannot read property 'regionKey' of undefined
at Object.GH.WorkingDaysConfig.getRegionKeyForTimeZoneId (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:10056:1752)
at Object.GH.WorkingDaysConfig.renderTimeZoneConfig (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:10056:690)
at Object.GH.WorkingDaysConfig.renderTab (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:10056:367)
at Object.GH.WorkingDaysConfig.init (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:10056:214)
at Object.GH.RapidBoard.Config.renderEditScreen (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:9745:3219)
at Object.GH.RapidBoard.Config._disableKanPlanForBoardIfLabsDisabled (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:9745:1918)
at Object. (https://jira.frostbite.ea.com/s/62698ec40104873b2ec19a202f084eb7-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/d6debbcb426dbb98a86ed95aba439563/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,jira.global,gh-rapid-config,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true:9745:1333)
at j (https://jira.frostbite.ea.com/s/b5b09ca6e6a9241dbfa627ff2ca2fdbd-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/06248c57b20482a2a49369ff5149b31c/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:60:58)
at Object.fireWith [as resolveWith] (https://jira.frostbite.ea.com/s/b5b09ca6e6a9241dbfa627ff2ca2fdbd-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/06248c57b20482a2a49369ff5149b31c/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:61:361)
at Object. (https://jira.frostbite.ea.com/s/b5b09ca6e6a9241dbfa627ff2ca2fdbd-CDN/-splqsp/72010/cb46ffdcd8e511b11216d988d8ee6a41/06248c57b20482a2a49369ff5149b31c/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:64:105)

Alex Christensen · Answer

Looks like you might be encountering this error - there's some details in this link that show you how to resolve the issue, as well. Hope this helps!

https://confluence.atlassian.com/jirakb/accessing-jira-agile-board-configuration-throws-exception-uncaught-typeerror-cannot-read-property-regionkey-of-undefined-776829400.html