nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

User Mentions not working

Pedro Felgueiras

Suddenly the user mentions stop working on my instance.

When I'm adding a comment and start making a mention it show "Found no matching users for: XPTO" but when I inspect the page it makes a request to "rest/api/2/user/viewissue/search" and it return valid users.

How can i debug this further?

Best regards,

Pedro Felgueiras

Accepted answers

Pedro Felgueiras

The problem is fixed.

There was an error on the JEditor plugin that make the mentions stop working.

All comments

somethingblue

Hi Pedro,

Is this a Cloud or Server Instance?
How many users does this affect?
Is XPTO part of your domain name?
Are you using AD or an integrated directory only?
Do you see any specific errors in the logs when you attempt to find this user?

If this is a JIRA Server instance take a look at Mentions are not working in JIRA applications and follow the suggestions there. If this is a cloud instance take a look at Mentions and Autocomplete are not working in JIRA Cloud and let me know the results and we'll go from there.

If this is a Server instance, reproduce the issue and provide the log snippet from the time you get the error and we'll go from there.

Cheers,

Branden

Pedro Felgueiras

Hy @somethingblue

It's a server instance
As far as I know it affects all the users
XPTO is the username
I'm using AD
I can't find any errors. No in the catalina.out and on browser console

I will take second look at the link you provide.

The problem is that i don't find any error.

Cheers

Pedro

Pedro Felgueiras

The problem is fixed.

There was an error on the JEditor plugin that make the mentions stop working.

somethingblue

Thanks for letting us know!

karen.kayser@skandiabanken.no

It seems like this is still a problem. @Mention don't work

unknown

Same here, doesn't seem to work. Is this a known bug?

Kristina Haggård

For us mention works occasionly, more like an "I'm lucky today"-feature than a reliable one. No Changes in notification schemes, no access rules Changes, still users don't get notified now and then. Starting to get a big problem here as we use mention feature a lot.

Kara Craig

Can you give more details on the issue and how you resolved it? We have one user who has an issue with @mentions as well, but only that user.

Thanks!

Павел Морозов

Still doesn't work. Cloud, only for me, in incognito too.

Admin _RKI

@Kara Craigwe got the same Problem. 2 Users cant "@mention". The UserPicker doestn showed up...

Aleksandra Matveeva

Hello! Have the same issue for my teammate but the info about doesnt help me to resolve it. Could you help here, pls?

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