atlassian order processed thru vendor

unknown

one of our team members told me that atlassian order had been processed with a vendor, while the email actually went to me later as I would be the technical support person, is that right ?

I wonder what that means to a technical person like me since I am still working with this vendor on testing instances with evaluation license, there is no production site at all and no end users involved either.  

Please advise. 

Nic Brough -Adaptavist-

This can get quite complex if you're working with different vendors.

Start with the basics.  You should have an Atlassian account which, on https://my.atlassian.com , holds all your licences, contact details, and so-on.  This includes all your evaluation licences.

For each licence held there, you can add other Atlassian accounts as technical and/or billing contacts.  This is a good idea for your administrators, because they will be able to raise support requests, get development licences, and help look after the relevant systems.

A "vendor", rather than going directly to Atlassian, can add a lot of complexity.  But they can simplify it too.  Common reasons for using vendors instead of direct access include (but are not limited to) -

• having "approved suppliers" on a corporate list where it would be painful (slow/expensive/paperwork) to get Atlassian added
• vendors may offer discounts
• simplification of payment cycles
• single service - if a consultancy service is helping you build an Atlassian stack, and/or helping you use it, you're paying them already.  Why have a second payment route to Atlassian when your consultancy service are happy to do it as part of the service (and, in some cases, get a discount)