Creating a new task with each html email

Question

Hello!

Situation:

There is an address to which orders come from my online store.

I need to create new task in Jira in the separate project for each order

I am ok with configure this process, but the mail comes in HTML and I have a problem - its unreadable in Jira interface

And another problem is that the mail collector removes it from the mailbox.

Thank you!

Ruslan Usachou · Answer

Thank you for your answer!

Am i right, there is no way ( plugins and etc ) to see html emails correct in jira interface?

Is Jira Service Desk  ok with HTML?

May be there is another way to solve my problem with creating tasks with emails.....

Domenico Manzo _Actonic_ · Answer

but the mail comes in HTML and I have a problem - its unreadable in Jira interface

Because JIRA uses Markdown as a storage format and it is not fully compatible with HTML.

is that the mail collector removes it from the mailbox

It is an expected behaviour. As a workaround you can try to configure your mail server to send a copy to some another mailbox.