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Duplicate notifications mails are sent from confluence

David Garcia10

Hi.

Duplicate notification mail are sent from confluence 5.5.2 to an only user. The other users only receive one mail.

Does anyone have any idea what is happening?

Thanks!

Regards.

Accepted answers

All comments

Timothy

As a starter, you can check the email headers of both emails to get a hand of who sent the notifications.

Don Willis

Are there two accounts with the same email address? Maybe that user has an admin account or something?

David Garcia10

Hi.

Yhank you for the answers. The email address only appears in that user.

He receives more than 20 notificactions for the same change. I cant't find the reason.

Thanks.

Regards.

Steve Gerstner [bridgingIT]

Hi David, can you check, that this user has only ONE entry in the people directory?

David Garcia10

Hi Steve.

There is only 1 user.

Steve Gerstner [bridgingIT]

Can you try the plugin safe mode as described in -> https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons
Then try to force a notification.

Are there still that much notifications?

If yes -> go to http://support.atlassian.com

If no -> then you have to find out wich plugin causes this phenomenon

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