Can i use two mail handler ? I want to seperate my departmant`s issues. when someone send a mail a@jira.com issue automatically created to Category A, when someone send a mail to b@jira.com issue created to Category B is it possible ?
Hello,
There are two places in Jira Service Desk concerning emails.
1. You can setup the email channel in a Service Desk project. You can find more information here:
https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html.
It is impossible to have two request channels. Here is a request for the functionality:
https://jira.atlassian.com/browse/JSDSERVER-798
2. You can setup Jira mail handlers . You can find more information here:
https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html.
You can setup more than one email handler.
The difference with the second approach (mail handlers) is:
- you create an issue not a request which means that if your request type has some fields filled by default then the created issue will not have the default values.
- the channel type field will be Jira not email
Sorry, I forgot to answer your question
With the two approaches above you can not create the same issue type with different categories. You could use the second approach (mail handler) with an add-on like Power Scripts. You could write your own mail handler and fill the category field as you need. You can find more information here
https://confluence.cprime.io/display/JJUPIN/Mail+Handler
If you need more help with Power Scripts, kindly ask.
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