Unable to login into Bit bucket Server

Sabareesh Gunasekaran

Dear Team,

Our JIRA and Bitbucket Operating system which is running in ubuntu 16.04 got crashed , So we planned to migrate the JIRA and Bitbucket in new server using same configuration.

Existing Server

Operating System : Ubuntu 16.04

JIRA Version : 7.1.7

Bit Bucket Version : 4.6.2

Database : PostgreSQL

New Server

Operating System : Ubuntu 16.04

JIRA Version : 7.1.7

Bit Bucket Version : 4.6.2

Database : PostgreSQL

We used existing database backup and migrated in new server, Bitbucket using JIRA usertable. JIRA is working fine. After Migrating database in bitbucket it showing the repository details. But once we move the data folder to new server shared directory then I am unable to login in the bitbucket it giving the following error,

The remote authentication server is not available. Please try again later.

We are struggling this issue for past four days. waiting for your valuable reply asap,

 

Ana Retamal

Hi Sabareesh, you might need to log into Bitbucket with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Let us know if this helped you!

Best regards,

Ana