Attachments containging the letter Å are translated to the letter Ã

Question

We have upgraded JIRA from v 3.13 on a new server to v 5.2.

Attachments are working fine. However attachments that contain the letter Å, the letter is translated to the letter Ã. So then the attachment gets a 404 - Not found. I can find the attachment in the attachment folder on the server. How do we ensure that this translation do not occur ?

We are running on SUSE Linux  2.6.32.12-0.7-default #1 SMP 2010-05-20 11:14:20 +0200 x86_64 x86_64 x86_64 GNU/Linux, with MySQL v 5.0.67

KhongMingA · Answer

Hi Leif.

I am currently working on your suppor ticket in https://Support.atlasssian.com.
This occur is because in JIRA 3, you are using different encoding which is Latin and when perform upgrade, the JIRA convert the Latin Encoding to UTF-8 as you can see in the attachment.

Å is actually Latin for Ã which is in UTF-8.

Do allow me some time to get the workaround for you.
Thanks for the patience and time.

Cheers
KM

Zul NS [Atlassian] · Answer

Hi Leif,

Please check the Character encoding is set to UTF8. This ticket might be related to the problem you are having.