Hello All,
Our organization is using on prem JIRA with JIRA Service Desk 3.6.2 and JIRA Core 7.4.2. For browser we are using IE10 and Google Chrome.
We have set JIRA to email to reporters and relevant party when a new JIRA ticket is raised. Together with the email notification, there is a view request link in the email.
The issue is when we click on the view request, if open using IE10, Instead viewing the ticket, we got this instead.
Service Desk {"login":{"allowCookies":true,"externalUserManagement":false,"contactAdminLink":"please contact your JIRA administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/portal/1/user/login","canReset":true,"googleApps":{"enabled":false},"sdUserSignUpEnabled":false},"branding":{"id":"1","key":"bibd","name":"Welcome! Please select one of the services below:","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/2","theme":{"headerBGColor":"#6f084e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#94126b","headerLinkHoverBGColor":"#94126b","headerBadgeColor":"#94126b"}},"helpCenterBranding":{"headerBGColor":"#520229","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#841367","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/6","logoId":"6","helpCenterTitle":"Welcome to BIBD Service Desk","sharedPortalName":"BIBD Service Desk"},"xsrfToken":"BIIW-V6FP-U4C9-B6SQ|451d02c842c7410db6baa439ba216b9378d085b8|lout"}{"headless":false,"tourEnabled":false,"wacLink":"http://www.atlassian.com/software/jira/service-desk","serviceDeskVersion":"3.6.2","contextPath":"","xsrfToken":"BIIW-V6FP-U4C9-B6SQ|451d02c842c7410db6baa439ba216b9378d085b8|lout","baseUrl":"http://192.168.248.45/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"onDemand":false,"disabledFeatures":[],"enabledDarkFeatures":["nps.survey.inline.dialog","jira.plugin.devstatus.phasetwo","jira.frother.reporter.field","atlassian.rest.xsrf.legacy.enabled","jira.issue.status.lozenge","com.atlassian.jira.config.BIG_PIPE","com.atlassian.jira.projects.issuenavigator","com.atlassian.jira.config.PDL","jira.plugin.devstatus.phasetwo.enabled","atlassian.aui.raphael.disabled","app-switcher.new","frother.assignee.field","com.atlassian.jira.projects.ProjectCentricNavigation.Switch","jira.onboarding.cyoa","com.atlassian.jira.agile.darkfeature.kanplan.enabled","com.atlassian.jira.config.ProjectConfig.MENU","com.atlassian.jira.projects.sidebar.DEFER_RESOURCES","com.atlassian.jira.config.BIG_PIPE_KILLSWITCH","jira.zdu.admin-updates-ui","jira.zdu.jmx-monitoring","sd.sla.improved.rendering.enabled","sd.new.settings.sidebar.location.disabled","jira.zdu.cluster-upgrade-state","com.atlassian.jira.config.CoreFeatures.LICENSE_ROLES_ENABLED","com.atlassian.feedback.feedback-button-move-to-header-enable","jira.export.csv.enabled"],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}
However, if we open it using Google Chrome, it works well.
I have browsed around to check the issue and have done most if not all the solutions provided to solve the issue. None works in this case.
I do hope someone can help me out with this issue.
Thank you,
Izzuddin
