Is Jira Service Desk on the cloud compatible with Jira v6.3.14 on-prem?

Question

Hello everyone!

Our company is thinking to move our service desk licenses to cloud services and we are thinking if there is some way to link our actual Jira on-prem to escalate tickets between on premises and cloud platforms (plugins or some connector).

Thanks in advance for your help.

Walter Buggenhout · Answer

Hi @[deleted],

There's options to help you do that. A good starting point for your investigation might be this list of Marketplace Apps.

Also, consider the data migration you might be facing and check which add-ons you might already be using, which are business critical and check if they are available on Cloud as well.