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JIRA server migration with expired maintenance

Ash_kida48

Hi,

We have JIRA 5.1.6 with Atlassian support until Sep 2017, we are planning to upgrade this to 7.3.8 and migrate to a different server.

Here are the questions I have

1. Can we upgrade JIRA to 7.3.8 with maintenance license expired in Sep 2017?

2. Can we do server migration with expired maintenance?

3. What are the best ways to do the migration?

>can we install fresh 7.3.8 on a new server and use the same license?

Accepted answers

somethingblue

Hi Ash,

If your license is expired you will be able to migrate JIRA but you can only upgrade to a version of JIRA that was released before September 2017 which would include up to Jira Server 7.4.3.

Without a renewed license you lose access to Software Maintenance which includes upgraded releases and technical support:

Software maintenance, included in your first year of use, gives you the following benefits:

Security patches

Critical bug fixes

New features & enhancements

Access to Atlassian's world-class Support team for technical troubleshooting

Developer license keys (lets you test the upgrades before committing!)

Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

Take a look at Jira Software Licensing and Purchasing for more information about how licensing affects your instance.

Cheers,

Branden

All comments

somethingblue

Hi Ash,

If your license is expired you will be able to migrate JIRA but you can only upgrade to a version of JIRA that was released before September 2017 which would include up to Jira Server 7.4.3.

Without a renewed license you lose access to Software Maintenance which includes upgraded releases and technical support:

Software maintenance, included in your first year of use, gives you the following benefits:

Security patches

Critical bug fixes

New features & enhancements

Access to Atlassian's world-class Support team for technical troubleshooting

Developer license keys (lets you test the upgrades before committing!)

Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.