can we control the text that shows up under “Auto

Question

In customer portal of Jira service desk ,when there is a status change for a ticket there is a message that appears.can this be customised ?

Karthik Sriraman · Answer

Can you please comment on my above theory ?

Karthik Sriraman · Answer

Nic,

Asof now there is a default system rule called “Customer-visible status changed” under Customer notifications which I guess fires the default text as existent now and we can go ahead and modify this text as per our need. What this means is that ,when there is any status change involving Customer visible status, the same modified/customised text will be recorded for all the statuses

But if we want a different text based on a Customer-visible status ,i guess we have to disable the existing system status “Customer-visible status changed” and have to add custom rules in Automation section. So that we can have a text sent for each and every “Customer-visible status” individually.

Nic Brough -Adaptavist- · Answer

You can't customise those messages yet.