nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Share as comment button is grayed out

abalaban

Created KB in Confluence Linked to the Service Desk.

In Confluence article is Unrestricted. But when trying to use this article in the ticket in SD - its restricted and Share as comment button is grayed out.

Article restricted.PNG

Anonymous is enabled and has view rights in Confluence.

Accepted answers

All comments

Shannon S

Hi there,

Is the page a child of a parent that has restrictions? Restrictions are applied to child pages from a parent and this could cause it.

Shannon

Justin Hetrick

Shannon,

I'm experiencing the same issue. None of the parent pages have restrictions and I have verified that the page can be viewed without logging in.

The share as comment button is still locked.

Thanks,
-Justin

Shannon S

Hi Justin,

Is it only that page, or other pages in the same space?

Can you show me how the permissions are in your Service Desk settings, as well as the Permission Settings for the space in Confluence?

There are NO restrictions on the page itself, correct?

Regards,

Shannon

Justin Hetrick

Hey Shannon,

It looks to be all articles in the space. I have attached screenshots of what it looks like and our settings.

Screen Shot 2018-03-01 at 2.56.47 PM.png Screen Shot 2018-03-01 at 2.57.03 PM.png Screen Shot 2018-03-01 at 3.04.04 PM.png