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On premise chat for Jira Service Desk?

Johannes Buverud_qmhd73

We are running Jira Service Desk on premise (datacenter), and would like an on premise chat, something similar to LiveChat, Olark etc.

We allready have Hipchat, plus Lync and Slack, and allthough they are great collaboration tools, they are not very end user friendly.

Is there an chat tool we could run on our servers that would integrate with Jira Service Desk?

Accepted answers

All comments

somethingblue

Hi Johannes,

Olark appears to have a JIRA Integration. Take a look at the Olark - JIRA Integration page for more information.

Cheers,

Branden

Johannes Buverud_qmhd73

Hi Branden,

I believe Olark is neither an on premise chat, nor does it integrate with Jira server.

somethingblue

Hi Johannes,

Maybe you can explain a bit more about what you're looking for, for instance, what is it that Slack, HipChat, etc do not do that you would like it to?

In regards to Olark they state they have an integration:

With Olark and JIRA integrated, it takes only one command to open a new JIRA ticket or attach a conversation to an exisitng ticket.

Take a look at their product page for more information on how they integrate with JIRA.

Cheers,

Branden

Johannes Buverud_qmhd73

Hi again, Branden:)

LiveChat is a pretty good examples of how a chat served by 1.tier technical support to non-IT customers should be: Easy inteface for non-IT customers, easily integrateble on web-pages as a pop-up, good backend admin/statistics for reporting and (with Zapier) easy to rasise an issue from the chat.

Regarding Olark: I can only see that it is possible to integrate with Jira Cloud, not Server...? Anyways, this is a cloud chat, and I am looking for a chat we can host ourself/on premise.

Johannes Buverud_qmhd73

Nobody else with a suggestion?

Dzmitry Hryb [Deviniti]

Hello Johannes,

There's a LiveChat integration for Jira on-premise, which is absolutely free:

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugin.livechat/server/overview

Johannes Buverud_qmhd73

Hi,

We are looking for a chat tool we could run on our own servers.

Dzmitry Hryb [Deviniti]

This little thing has been released recently by our fellow countrymen Spartez. Check it out and see if it suits you:

https://marketplace.atlassian.com/plugins/com.spartez.jira.plugins.support-chat/server/overview

Johannes Buverud_qmhd73

Thanks! Not sure how it works out for big companies like us not having a dedicated chat GUI for the agents, but I'll check it out.

Janusz Gorycki_zbokco

Hi folks,

Janusz from Spartez here.

Sorry for a bit of commercial break, but we have recently released the Chat for Service Desk (server) app - aptly named 'Chat for Service Desk'. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.

It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.

It has a bunch of nifty features:

Creates issues out of chat conversations on-the-fly
Turns customer’s messages into issue comments - updating issue views in real time
Turns your issue comments into messages within the chat
Handles request queues updates
Lets you see which customers are currently online
Allows support personnel to toggle their availability
Chat widget is replaced with email when all agents are offline
Sends the customer chat digests through email
Fully optimized for mobile web pages
Chat look & feel is customisable

Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.

An introduction video can also be viewed here.

The app is not datacenter-capable just yet, but we are busy working on it and we will release a DC-compatible version quite soon.

Cheers,
Janusz Gorycki, spartez.com

Danny Baute_qorjm4

Janusz, any update on a cloud version of Chat for Service Desk?

Jacek Wizmur-Szymczak

Hi @Danny Baute,

it's Jacek from Spartez.

Thanks for expressing interest in Chat for JSD .

Cloud vertion is on the Chat for Jira Service Desk roadmap here - https://trello.com/b/qsRU1auU/chat-for-jira-service-desk-roadmap

Please upvote it and add a comment if you'd like to have it sooner.

Now we're focusing on Slack integration and separate Chat dashboard.

Next thing maybe cloud - it depends from how many people will request it.

Vishwajeet Singh_fy30y7

@Danny Baute In case you are still looking for a solution for JSD Cloud here is an app which works with cloud .