nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Request types where demaged while service desk upgrade to 3.9.1

Lev Garkavy

We have upgraded jira core and service desk, now when clients try to raise a request they cant open some of the request types and receiving :

This XML file does not appear to have any style information associated with it. The document tree is shown below.

Please any ideas ?

Thank you in advance,

Accepted answers

All comments

somethingblue

Hi Lev,

Do you see any request types as undefined:
If you do see any as undefined and you remove them do you get the same behavior?
If you put JIRA in Safe Mode do you get the same behavior?

I would take a look at the logs to see if there are any clues as to what could have happened during the upgrade to the table data.

I would next try to create a new Request type and see if that is successful and if not see what errors the logs throw and we can go from there.

Cheers,

Branden

Lev Garkavy

Hi Branden,

I can't find any Undefined request types.

But I found that if I remove priority field from the request it work fine.

Does it works differently on that Service Desk version ?

As well I saw that on each project settings there are new "priorities tab" but its empty and I cant configure anything in it.

Will appreciate your assistance,

Lev

Lev Garkavy

Please help

Nic Brough -Adaptavist-

Could you try what Branden suggested? Try to create a new request type and take a look at the logs