[solved] JIRA unresponsive

Question

Hello,

I came back from holidays to this:

2017-12-18 14:38:42,550 Caesium-1-3 INFO      [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 14:38:42,551 Caesium-1-3 INFO      [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 14:38:42,847 Caesium-1-4 INFO      [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 20255
2017-12-18 14:38:42,847 Caesium-1-4 INFO      [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 20373 ms.
2017-12-18 14:39:14,282 Caesium-1-1 INFO      [c.a.jira.upgrade.UpgradeScheduler] Running scheduled upgrades
2017-12-18 14:39:14,320 Caesium-1-1 INFO      [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has started
2017-12-18 14:39:14,565 Caesium-1-1 INFO      [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 76001
2017-12-18 14:39:14,575 Caesium-1-1 INFO      [c.a.jira.upgrade.UpgradeIndexManager] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run
2017-12-18 14:39:14,576 Caesium-1-1 INFO      [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 7.6.0
2017-12-18 14:39:14,580 Caesium-1-1 INFO      [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2017-12-18 14:39:14,607 Caesium-1-1 INFO      [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 287 milliseconds to process.
2017-12-18 14:39:14,615 Caesium-1-1 INFO      [c.a.jira.upgrade.UpgradeScheduler] JIRA upgrades completed successfully
2017-12-18 14:39:14,618 Caesium-1-1 INFO      [c.a.jira.upgrade.UpgradeScheduler] Plugins upgrades completed successfully
2017-12-18 14:39:14,619 Caesium-1-1 INFO      [c.a.jira.upgrade.UpgradeIndexManager] Reindexing is not allowed after this upgrade and there is no immediate reindex requests
2017-12-18 14:39:16,463 http-nio-8080-exec-1 DEBUG   -   [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.whisper.atlassian-whisper-plugin]
2017-12-18 14:39:19,496 Caesium-1-3 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshooting.plugin-jira]

And JIRA has been stuck on that for 10 mn. Should I wait longer?

Miles_lx9agd · Answer

As far as I can recall, I restarted/stopped it several times and eventually it started normally ...

Rakesh Kumar_idhtyk · Answer

Hi Miles,

I can see this issue is marked as SOLVED. I am also facing this issue. Could you please guide me what worked for your JIRA Instance?

Regard's,

Rakesh

Moga · Answer

JIRA could be doing an automated XML backup during the startup. If you can attach the atlassian-jira.log file here, then we can advise you further.