Error opening boards

Question

When we open any board (include empty projects), sprint or kanban we have this error looping.

We use JIRA 7.2.2.

Any idea?

somethingblue · Answer

Hi Albert,

Do you have an announcement banner?  If you do have an announcement banner, copy the text and paste it in a text file.  Remove the banner text from JIRA and retry the board operation.

Let me know if you're able to access the board at that time.

Cheers,

Branden

Albert Santamaria · Answer

I've tried with Safe Mode and have same result, error looping...

I read the guide JIRA Software: "Exception: Uncaught TypeError but our error do not talk about a fields so it's no useful in our case.

We don't know how to solve it.

PD When I try to attach the support zip it throw an error. Could you give us a mail to send it?

somethingblue · Answer

Hi,

This error usually is caused by third-party plugins or field requirements.  There are some troubleshooting steps in our JIRA Software: "Exception: Uncaught TypeError.  The first thing I would do is start with is to enable Safe Mode in JIRA and test again:

To troubleshoot the third-party plugin possibility:

* Browse through Administration > Add-ons > Manage add-ons and then click on "Enable safe mode" (this will disable all plugins).
* Check if the problem persists.

If the problem does not persist in safe mode enable the add-ons one by one until the issue re-occurs and you'll know which add-on could be causing the issue.

Take a look at JIRA Software: "Exception: Uncaught TypeError for further steps and let us know the outcome.

Cheers,

Branden