I´m lost data above rename the field.

Question

Hi guys, how are you? I´m workin in a Jira project in my company, and yesterday I renamed a field and after this i´m lost every data of this field. The data registered on the tickets were also lost.
My question is: Can I recovery this data? If yes, how i can do this?
Thaks for your attention and have a good day.

Alexey Matveev · Answer

Hello,

Are you on Cloud or Server? If on Server then try to reindex your Jira.

Carlos Garcia Navarro · Answer

Hi Artur,

If you rename a custom field you shouldn't lose the data. I just did a test.  I have a custom field called 'Action' and populated for issue CCC-40

I have this filter that shows the results for issues where action contains the word 'Test' and returns the issue I just modified:

Now, I rename 'Action' to "OBSOLETEAction":

And the issue shows with the new name in the screen (I didn't change the screen configuration):

The filter though doesn't work anymore!

I have to change the filter to reflect the new field name:

Do you think that this is what it may be happening to you?  Are you using a filter to verify the data?

Hope it helps,

Carlos