Hi! Is there any way to create a task from email and send it direct to a project. For example: * I send an email to example@attlasian.net and it get direct to the project example * I send a an email to test@attlasian.net and it get direct to the project test Thanks!

This is the correct answer from Atlassian Support: You will have to create two different mail handlers (one for each project), but you can use the same mail server. * Both will use the Create a new issue or add a comment to an existing issue* in the Handler option in the first screen of the mail handler configuration/creation. * In the second screen, choose the project you want to associate the mail handler with, then type the respective e-mail you want to use for that project in the Catch Email Address field (when you send an e-mail to your Jira email address jira@domain.atlassian.net and add the e-mail you have set in the Catch Email Address field as CC, it will create/comment a issue in the respective project). Regards!

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Create task from email

German Jesus Vazquez

Hi! Is there any way to create a task from email and send it direct to a project.

For example:

I send an email to example@attlasian.net and it get direct to the project example
I send a an email to test@attlasian.net and it get direct to the project test

Thanks!

Accepted answers

Nic Brough -Adaptavist-

Yes. See https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

German Jesus Vazquez

This is the correct answer from Atlassian Support:

You will have to create two different mail handlers (one for each project), but you can use the same mail server.

Both will use the Create a new issue or add a comment to an existing issue* in the Handler option in the first screen of the mail handler configuration/creation.
In the second screen, choose the project you want to associate the mail handler with, then type the respective e-mail you want to use for that project in the Catch Email Address field (when you send an e-mail to your Jira email address jira@domain.atlassian.net and add the e-mail you have set in the Catch Email Address field as CC, it will create/comment a issue in the respective project).

Regards!

All comments

Nic Brough -Adaptavist-

Yes. See https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

German Jesus Vazquez

Thanks Nic,

You know if from one Mail Servers I can have multiple incoming mail handler ?

Thanks!

German Jesus Vazquez

This is the correct answer from Atlassian Support:

You will have to create two different mail handlers (one for each project), but you can use the same mail server.

Both will use the Create a new issue or add a comment to an existing issue* in the Handler option in the first screen of the mail handler configuration/creation.
In the second screen, choose the project you want to associate the mail handler with, then type the respective e-mail you want to use for that project in the Catch Email Address field (when you send an e-mail to your Jira email address jira@domain.atlassian.net and add the e-mail you have set in the Catch Email Address field as CC, it will create/comment a issue in the respective project).

Regards!

unknown

Hello,

Hope you can help me @Nic Brough -Adaptavist-

I have created a project for IT, in which people raise issues normally through Jira. However, not everyone has a license, so the other option would be for these people to send an email and an issue would automatically be created in Jira.

Question: do you know if this would still require these people to have licenses?

Thank you.

Best regards.

Nic Brough -Adaptavist-

No, the email handlers can raise issues based on emails from unregistered users, but they will set the reporter to an existing account you name and not necessarily record the email it came from. Most of us set up a dummy user so we at least know it's not really one person creating thousands of issues by email!