nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Configure requests that appear in Portal

Az_xdiyuy

Hello,

How can I configure the issues that show up in the customer portal? Currently the only issues that seem to appear there are those that are directly submitted by email from the customer.

However, there are other requests that come through other channels (e.g. meetings, phone calls, etc.) that we create ourselves in the tracker, but which we would like them to see and be able to comment on.

*However, we don't want them to be able to see ALL requests*

How can I configure JIRA (server) so that we have this functionality? Ideally it would be a workflow transition which sets a field so that the particular issues does or does not appear in customer portal.

Accepted answers

All comments

Ivan Tovbin

Assuming we are talking about a 'Service Desk' type project, if you want an issue that has been created through JIRA channel to appear on customer portal, make sure its 'Request type' field is set to the corresponding customer request type that matches your issue type.

You can configure your customer request types in Project Settings -> Request Types.

Az_xdiyuy

@Ivan Tovbin it is a service desk, and all request types display in portal. But all the issues don't.

I need a way to set so that certain requests do and don't display

Ivan Tovbin

To make all your issues display on portal you need to make sure that:

1) Each issue type within your project is mapped to its own customer request type in Project Settings -> Request Types

2) All issues have their respective 'Request type' field set to a matching customer request type depending on their issue type

Could you clarify what do you mean by "I need a way to set so that certain requests do and don't display"?

Az_xdiyuy

@Ivan Tovbin we only use one request type for everything - new feature. Some issues which have these appear in the portal and in our internal tracker.

What I mean, is that I want to be able to crate a ticket, and then click a button which decides whether or not it shows up in custoemr tracker or not.

Right now it seems that the only issues that appear are the ones that the client submits through email.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

developer