Is there a way to go out of JSD customer portal?

Question

Hi!

On JIRA Service Desk Customer portal, there is no application navigator, no way to create a link and it's not possible to change the link "Help Center" (if I'm wrong, please tell me! 
)

So, when my customer is on the customer portal, he can only open an issue or close this panel of his web browser. I want that my user be able to be redirected on my confluence main page or on my company website. How can I do that?

Best regards.

Daniel Bajrak · Answer

Hi Takar,

have you try to use Extension for JIRA Service Desk? There is option to add links to your customer portal. There are also many features that can make your customer portal more user friendly.

Here you can find documentation: https://intenso.atlassian.net/wiki/display/SPFJSD/Links+and+Language+Switcher

I hope I've helped you.

Kirstin Seidel-Gebert · Answer

You can specify a link like

[linktext|http://...]

means you can use at least part of the same formatting language that is available in issue description (e.g. \ for new line works,too).

Simon G_ · Answer

Indeed, using the service Desk Portal description is a good workaround but not perfect. You can't define a link (so you are obliged to use http://mywebsite.com and not a link like this) and you can customize the style. But yes, it's better than nothing!

Larry,thanks for your response, but I don't want that my customer have to go in "My request" to find a link until confluence.