Hi All,
When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things....
A) Edit the filter for the queue, but this would change it permanently for all users, or...
Create a queue for every organization, but we have over 200 so the filters list would become un-manageable.
In normal Jira you can just open all issues and filter by anything you want, if this isn't possible then that's very restricting and I think we'd have to stick with Zendesk.
