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Cannot create linked Jira Core issue from SD

Alexander Reum

Hello,

we're currently evaluating "Jira Core" for internal project management and "Jira Service Desk" for customer support. Recently I came across the "linked issue" feature and was wondering if an SD agent could directly create a "Jira Core" issue that way. Unfortunately, the "project" drop down in the "linked issue" creation dialog does not offer any "Jira Core" projects, although the applications are linked to each other (application AND project links), SD is sharing core's user database and the executing agent has permission to create and link issues in both SD's and core's projects.

So my questions are: Is it basically possible what I'm trying to do? From reading articles and posts I got the impression that it is. And if so, what could be the reason that it fails?

Thanks in advance for your help.

Alex

Accepted answers

Nic Brough -Adaptavist-

The linking function you are looking for only works internally on a single integrated system.

You have installed two Jira systems - one Core and one Core + SD.

You'll get the links you are looking for if you simply get rid of the unnecessary Core install and use the Core + SD one for everything.

All comments

Nic Brough -Adaptavist-

The linking function you are looking for only works internally on a single integrated system.

You have installed two Jira systems - one Core and one Core + SD.

You'll get the links you are looking for if you simply get rid of the unnecessary Core install and use the Core + SD one for everything.

Alexander Reum

Nic,

thanks for clarifying. So if I have to separate the instances for some reason, I'm screwed.

But wait, this thread indicates that it works the intended way with "Jira Software" and SD:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Linking-service-desk-with-JIRA-projects/qaq-p/96835

So is it a special feature of JSW that a basic JC doesn't have?

Best wishes,
Alex

Nic Brough -Adaptavist-

The conversation you have found is saying much the same thing - you get the full functionality of the linking when using a single Jira. They're not talking about using two separate instances mostly (and when they are, it's about only getting the standard "remote link" functions)

Alexander Reum

Nic,

maybe it's not that clear to me as I thought. How can JSW and JSD be the same instance? (in terms of one single install with one database and one Java process)

I understand that a JSD install contains all JCore functionality, so a separate JCore is not necessary. I can create both SD and JCore projects inside SD and link their issues. It should be the same for JSW. So far, so good.

But there's no single install that contains both JSW and JSD as a single product, is it? At most I can install them as separate instances running on a single machine. The SD install manual indeed states that I should "place it on the same server where the JIRA Software is installed" to unleash SD's full potential. That's basically what I did (only with another JCore, not JSW).

Best wishes,
Alex

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