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Service desk license not working on Data Center

Alex_y5o0iy

I get the below error when installing my license. It seems I have installed Data Center instead Server module and hence the license is incompatible. What should I do? Should I unistall the whole JIRA module and reinstall with the Server option?

What is the best way of activating my Service Desk license?

Thanks

The license could not be installed.

This license is a JIRA Data Center license and is incompatible with the existing installed license configuration. Please install a Server license. For more information please see License compatibility.

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Shannon S

Hi Alex,

Can you let me know the SEN of your license and I'll have a look into see?

The error actually sounds like it's the other way around, that you might have bought a Data Center License and installed Server, but I would like to verify this for you.

Either way, your installation needs to match the license you purchased. We can help determine the course of action for you with your SEN.

Regards,

Shannon

Alex_y5o0iy

How do I send it privately?

Jack Brickey

@Shannon S, should SENs be shared in Community board? I assumed they should remain private.

Alex_y5o0iy

Will send privately

Alex_y5o0iy

@Shannon Spaniol, How can I send it to you privately?

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