We are unable receive email as a request in JIRA Service Desk application after configuring Incoming email/ and email setting. Can someone help me ASAP?
Maybe but for the Community to offer help we need more info. Please share:
- As an admin, configured Out going email server with proper credentials and sent test email which looks fine.
- Configured Incoming email with IMAP server details and did Testing on connectivity. Which is working fine.
- Filled form field details of email configuration and selected the default Request type for the email.
- On sending email to the configured email, the new request is not getting created. The new created request over email is not listed in queue.
Thanks in advance and let me know if you need more details.
Is it possible to have voice call?
for JSD you need to be sure you are using the JSD email channel and not the Jira email handlers.
go to Project > Project Settings > Email requests
here is how it looks in Cloud, if on server your mileage may vary...
I am using server not the cloud.
I am using JIRA server.
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