System Error on Setup: Failed to create default group: confluence-users

Question

Issue Description:

First install on a new SQL Server 2014 SQL and Windows Server 2008 R2 Machine.

Database has been setup, error appeared when pressing submit on creating a new administrator account for a blank setup.

Cause

com.atlassian.core.exception.InfrastructureException: Failed to create default group: confluence-users
    at com.atlassian.confluence.setup.actions.SetupAdministrator.createDefaultGroups(SetupAdministrator.java:84)

caused by: org.springframework.dao.DataIntegrityViolationException: could not execute statement; SQL [n/a]; constraint [null]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute statement
    at org.springframework.orm.hibernate5.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:241)

caused by: org.hibernate.exception.ConstraintViolationException: could not execute statement
    at org.hibernate.exception.internal.SQLStateConversionDelegate.convert(SQLStateConversionDelegate.java:112)

caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of UNIQUE KEY constraint 'UK_esg7ywl12bt4wt5h1ka27m6u3'. Cannot insert duplicate key in object 'dbo.cwd_application'. The duplicate key value is (crowd-embedded).
    at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:260)

Stack Trace:[hide]

com.atlassian.core.exception.InfrastructureException: Failed to create default group: confluence-users
	at com.atlassian.confluence.setup.actions.SetupAdministrator.createDefaultGroups(SetupAdministrator.java:84)
	at com.atlassian.confluence.setup.actions.SetupAdministrator.execute(SetupAdministrator.java:50)
	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:33)

Caused by: org.hibernate.exception.ConstraintViolationException: could not execute statement
	at org.hibernate.exception.internal.SQLStateConversionDelegate.convert(SQLStateConversionDelegate.java:112)
	at org.hibernate.exception.internal.StandardSQLExceptionConverter.convert(StandardSQLExceptionConverter.java:42)
	at org.hibernate.engine.jdbc.spi.SqlExceptionHelper.convert(SqlExceptionHelper.java:111)
	at org.hibernate.engine.jdbc.spi.SqlExceptionHelper.convert(SqlExceptionHelper.java:97)
	at org.hibernate.engine.jdbc.internal.ResultSetReturnImpl.executeUpdate(ResultSetReturnImpl.java:208)
	at org.hibernate.engine.jdbc.batch.internal.NonBatchingBatch.addToBatch(NonBatchingBatch.java:45)
	at org.hibernate.persister.entity.AbstractEntityPersister.insert(AbstractEntityPersister.java:3003)
	at org.hibernate.persister.entity.AbstractEntityPersister.insert(AbstractEntityPersister.java:3503)
	at org.hibernate.action.internal.EntityInsertAction.execute(EntityInsertAction.java:89)
	at org.hibernate.engine.spi.ActionQueue.executeActions(ActionQueue.java:586)
	at org.hibernate.engine.spi.ActionQueue.executeActions(ActionQueue.java:460)
	at org.hibernate.event.internal.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:337)
	at org.hibernate.event.internal.DefaultAutoFlushEventListener.onAutoFlush(DefaultAutoFlushEventListener.java:50)
	at org.hibernate.internal.SessionImpl.autoFlushIfRequired(SessionImpl.java:1389)
	at org.hibernate.internal.SessionImpl.list(SessionImpl.java:1882)
	at org.hibernate.internal.CriteriaImpl.list(CriteriaImpl.java:366)
	at org.hibernate.internal.CriteriaImpl.uniqueResult(CriteriaImpl.java:388)
	at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.lambda$internalFindByName$6(HibernateGroupDao.java:325)
	at org.springframework.orm.hibernate5.HibernateTemplate.doExecute(HibernateTemplate.java:359)
	... 443 more
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of UNIQUE KEY constraint 'UK_esg7ywl12bt4wt5h1ka27m6u3'. Cannot insert duplicate key in object 'dbo.cwd_application'. The duplicate key value is (crowd-embedded).
	at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:260)
	at com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1547)
	at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:528)
	at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:461)
	at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7342)
	at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:2688)
	at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:224)
	at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:204)
	at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeUpdate(SQLServerPreparedStatement.java:408)
	at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeUpdate(NewProxyPreparedStatement.java:410)
	at org.hibernate.engine.jdbc.internal.ResultSetReturnImpl.executeUpdate(ResultSetReturnImpl.java:205)
	... 457 more

Referer URL

http://localhost:8090/setup/setupadministrator-start.action

Nic Brough -Adaptavist- · Answer

It sounds like the database permissions for the user connecting were wrong.

Your best option is to drop all the tables, then correct all the permissions, ensuring the user has access to do all actions inside its database.

Shishir Kumar_mu1wqo · Answer

Getting the same error. Aa part of migrating confluence 5.10.0 to 6.2.3 in linux.

when we mapped the fresh installed confluence instance to the restored DB, first it asked to overwrite the tables, we proceed. and now in next step, it is not allowing us to create admin user and getting the same error as mentioned above. We cant go with fresh DB now as its not handled by us. How we can troubleshoot the issue.

AnnWorley · Answer

Hi Lulia,

Somehow there is already a value in the in the cwd_application table, then when the setup wizard tries to add it, a unique constraint is violated:

Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of UNIQUE KEY constraint 'UK_esg7ywl12bt4wt5h1ka27m6u3'. Cannot insert duplicate key in object 'dbo.cwd_application'. The duplicate key value is (crowd-embedded)

Since this is a new installation I recommend shutting down Confluence, dropping the database, creating a fresh database and then running the installation again.

I look forward to hearing how it goes, or any follow up questions.

Thanks,

Ann