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JIRA define resolution options

Julio Valdez

Hi,

I have assigned a close screen to a workflow and added the field 'Resolution' to this screen.

When I go to close an issue, I see the 'Resolution' field but there are not options to choose from. We have over 20 defined 'resolutions' but none show up.

What am I missing?

Thanks in advance.

Accepted answers

Alexey Matveev

Hello,

Have a look at the transition and step properties. Maybe there is a property which hides or shows only certain relolutions. Go to edit workflow and check the property option for the step for the current issue and for the transition which you are trying to perform.

All comments

Alexey Matveev

Hello,

Julio Valdez

Attached are screenshots of the field resolution and it's properties. I still don't know why there are no listed options.

Thanks again. resolution field properties 12.2017.JPG resolution screen 12.2017.JPG

Alexey Matveev

Make sure that these values for the property are valid id's for resolutions. You can delete this property. If you have all resolutions back then it means that id's are wrong

Julio Valdez

perfect!

There are about 30 resolutions available, how do I shrink my list to the four options that I only need?