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Disable login

whnnmb

Hi,

When we reply at a ticket/support case in JIRA service desk, the customer will receive an email with our reply and a link to the ticket/support case.

They have to login at the link/page to view the content of the ticket/support case. A lot of our customers don't like to login and most of them forget their passwords. How can we disable the need to login and just show the content immediately?

Kind Regards,

Peter

Accepted answers

Nic Brough -Adaptavist-

If a user does not log in, Jira cannot know who they are, and hence what to allow them access to.

If you don't care that everyone will have access to everything, you can start using the "anyone" group in permissions, which will allow "anonymous access", which means people don't have to log in to see anything.

All comments

Alexey Matveev

Hello,

You should setup Single sign on in your Jira Instance.

You can read more here.

https://confluence.atlassian.com/kb/single-sign-on-integration-with-the-atlassian-stack-794495126.html

whnnmb

Hi,

Thank you for your answer, but I don't want clients to login at all to view their ticket.

whnnmb

When will I receive an answer? I don't think waiting 14 days is something you can expect when you pay for support.

Nic Brough -Adaptavist-

We're not support, we're a community of end users like yourself.

Jack Brickey

@whnnmb, to be clear this forum is a community of users such as yourself. If you want Atlassian’s direct support you need to open a support ticket.

with that said, if I understand your question, what you are asking is not possible.

Nic Brough -Adaptavist-

If a user does not log in, Jira cannot know who they are, and hence what to allow them access to.

whnnmb

Thank you for your answer! Unfortunately everytime I try to open a support ticket I get redirected to this community.

Thank you for the information!

whnnmb

Thank you for your answer! In that case I will think we will have to move to another software system or enforce our users to login.

Nic Brough -Adaptavist-

You'll have the same structural problem in other systems. If a user doesn't identify themselves, there's no way a system can know what to hide or show them.

Joe Harmon_y3pgen

I found this article on it but it looks like it is only available via the cloud version. Which sucks because I am running the server version.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

Sharath_oq7cav

Hello Nic,

I have JIRA software and JSD running on same server and i have

implemented SSO using seraph library and configuration. SSO is working fine with Jira software but will not work with JSD.

Since SSO can not be implemented on JSD i am trying your suggestion of using anyone group (browse, create, edit )permissions as a workaround for my customers to access portal by-passing login screen.

System is still asking users to login even though anyone group is added to permissions scheme associated with JSD project.

Edit Issues, Resolve Issues, Add Comments, Edit Own Comments, Delete Own Comments, Create Attachments, and Delete Own Attachments, browse project.

what am i doing wrong ?

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