nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Anyone else hate the new jira experience?

dgbrenner

The new jira experience is full of bugs and inefficiencies. I had it turned off, but now it looks like I'm stuck with it for good. Is that true that I can't use the old one anymore.

For me it's really awful- bad enough that i would consider dumping jira.

Several issues

1- Navigation is really hard

2- The search filters are hard to get to

3- The drop downs for assigned to and for priority don't consistently work with auto fill, and clicking the dropdown doesn't always show the list either. this is the WORST of the problems.

Anyone else agree?

Accepted answers

All comments

dgbrenner

Ahh- the option to turn it off come back. But how long do we have before we are stuck with it?

John Zabroski

I do. While I can acknowledge change takes time getting used to, they have completely removed my most frequent navigation actions and added a bunch of clicks to get anything useful done. The only positive to the new UI is it seems to load a lot faster. But it's not even a Single Page Application - lots of things completely re-load the page. So I don't understand the point of the re-design.

Here are my top annoyances, in case the UI designers are reading this:

1. It has always been really hard to switch between Confluence and JIRA, and this new design did nothing to address that pain point.

2. Agile Boards are not only an extra click, but extra page load away, and I have to visually search for the tile with my board. There is also nothing in the UI that says "Board" any more, and so even realizing where to go to get back to my Board, was really hard. Thankfully, I have a link to my board saved on my Chrome Toolbar, or it would be impossible.

3. Searching is a bit better, but they took away my favorite way to search: Easy access to most recent issues. Usually I just want to see the last 10 issues I touched. "Filtering by sorting" is a common usability paradigm for users.

Update 9/4/2018: Here is a classical example of what JIRA does wrong now. They spent time promoting *slow* navigation features, and trying to tell me it's a "fast" way to navigate. What's laughable is they re-invented the Web Browser bookmark, inside JIRA, and made it worse all at the same time. Why do I need to do an extra click to access stuff important to me? ...And it's still painful to navigate to confluence.

Chris Lategan

+1 For me it's really awful- bad enough that i would consider dumping jira.

unknown

I hate it its really bad, everything takes now twice as much time and some things are so buggy ... its awful. Any recommendations for alternatives? If the intend of this change was to piss people off and make them to leave Jira for good well done good job

Nic Brough -Adaptavist-

Move over to Server, either hosting it yourself or getting a third party to do it (there's lots of providers). The new UI won't be coming to that for a long time, if at all (hopefully, never, or if it does, a version that has been fixed)

John Zabroski

We're officially stuck with it. See this post on February 7, 2018: https://confluence.atlassian.com/jirasoftwarecloud/introducing-your-new-jira-experience-937886012.html

It does look like they're committing to making it work - they even registered a special domain name to explain their enterprise-wide initiative, here: https://atlassian.design/

They also have a reference implementation called AtlasKit: https://atlaskit.atlassian.com/

(Tongue-in-cheek humor:) For what it's worth, there are some who might see this as pointless complaining, since they never thought JIRA was that great to begin with (hah): https://techcrunch.com/2016/12/11/death-to-jira/

Anthony Hall_2v8m6q

Agreed... this has made things so much more difficult. We are wasting so much more time on this than should be required. Forcing a poor UI and UX on us is incredibly poor form, but sadly our opinion doesn't matter.

Ory Purhonen

Whoever came up the design should be fired. Absolutely horrible to navigate and the documentation hasn't been updated - so it's impossible to find how to do setting changes. Jira used to be an extremely easy to use piece of technology. Now it's turned to shit.

Rick Thomson

Ugly and unusable, well done people who redesigned jira, you've hidden all the functionality and made it very modern...

I've known interfaces designed by coders that were better.

Ian Main

I HATE, HATE, HATE this new UI. It's SO unproductive and easy to get lost in.
I'm an Admin and I've not had one single person say they prefer it.
What the fudge are you guys playing at?
FFS - please listen to your users and revert it back or give us an option to!!!!!!

danielpoft

All Atlassian products are a delusion! They don't know what is UX and Usability. For any minimal change you will face huge difficulties.

All the products have basic things missing, for example, the service desk customer portal really sucks. You cannot do anything, like to add some basic fields to the user registration... So, you will support a customer and you don't know his name, because to the registration in the customer portal you can only insert the customer e-mail. Did Attlassian people thought about this tool? Did they talked with the customers about it? I don't think so...

Even for basic things you have to buy a new plugin.
I would like to know why this tools are so popular. The name for this is "status quo", but one day it finishes...

I regret all days about the decision to use this tool! Unfortunatly, now it's too late.

Ian Main

All true words - sad because I used to love it.

Chris_af3evg

Jira (and other Atlassian products) seem to have the most disorganized help of almost any product I have ever used. It is easier to do a Google search on the topic than trying to find something in Jira help.

The UI seems designed for Unix people who spend all day in the tool. It's useless and confusing for people who only occasionally use it. To be honest, I'm keeping my eye open for something easier to use and will probably change the company over when we get the time to do so.

Vickey Palzor Lepcha

Create a VM in Cloud - run JIRA in that VM instead :-)

Melinda George

yah we have considered dumping jira b/c of the new UI and changes to how projects are the basis for everything. our agile team board that brings together jira's from many software "projects"/products is a hot mess and not as good as the project agnostic boards. atlassian really screwed this up - they had people reverting to old jira for a long time and did nothing to fix it. everyone i work with +100's of people hates it. if it were up to me it would be gone... there has to be a better solution.

Michael Stover

They're trying to save on server hardware by making us never want to use it. I tried to manage some filters today. You know, complicated stuff like edit the query. Failed utterly. I'll just use the browser's search function on the backlog.

Robert Curtiss

I'm relieved to see that I'm not alone in my suffering as I struggle to learn how to use Jira. I don't have the experience of using an older version; I just started recently.

The documentation is the most confusing stuff I've ever read. I'm using the Cloud version, but the documentation I've found for the Cloud version ... I just don't have the words to express how bad it is. It's almost as if it was written by 50 different people who each wrote a different part, and then threw it all together in no particular order. Every section I read uses terminology that hasn't been defined yet, and references to other sections in a willy-nilly free for all. So I'm reading the server version and that at least is somewhat organized.

Where's the step-by-step 'Getting Started' guide for new admin users who need to setup a project?

And who came up with the terminology, with names like: Software Development Issue Type Screen Scheme I can barely read it and make sense of it, let alone say it out loud to any of my co-workers. Say it three times quickly: Screen Scheme, Screen Scheme, Screen Scheme. Are they tripping, or what?

The worst thing is that I have to search the web to find tutorials written by non-Atlassian folks who have been kind enough to spend their time sharing knowledge.

Thomas Dahlberg_i89906

The new Jira Cloud has done nothing but unnecessarily complicate our workflow. Between the inconsistent data validation on the time tracking fields to most things being hidden under a sub-menu somewhere. Our daily stand-ups are slower as are our sprint planning sessions.

Update 11/20/2018: It has been several months and the above issues, along with many that others have mentioned in this post, are still present. They continue to slow down our workflow every single day.

Milos Nikolic

I'm just adding my two cents here as well. Initially when the changes were launched I didn't like them. Everything seemed to become harder and navigation was atrocious. As a product manager myself I sympathised and told myself I should give it some time for me to adjust. Well, it's been about 8 months and I still haven't adjusted. The navigational changes just aren't good. There is this strange context switching that occurs in and out of being within a "project" and it doesn't allow you to change easily between them. Trying to get to an advanced jql search screen (which is something I do very often and which I suspect is very common) usually takes about four clicks and page reloads from wherever you happen to be at the time when it used to take about one or two. What surprises me is that I know that Atlassian spend a lot of time on user research and interviewing. I've even taken part in one for the Jira app on mobile. So I don't understand how this design has emerged out of that process. Maybe it's just a minority who don't like it, but so far I haven't come across anyone who has!

Brandon Phillips

I hate how they completely disregard the field organization I setup via custom screens and tabs. I organized the fields for a purpose. Also a ton of our processes utilize labels. That field is now buried.

John Zabroski

@Brandon Phillips What kind of work do you do?

unknown

Me too!!! I loved Jira before. Customizing was easy. I could set it up exactly how I wanted it. Now, I'm at a new company and I almost ready to give up. Way too complicated. You can't even shift+click a story to open the details in a new window - which I used to do ALL THE TIME. Still haven't figured out how to even enter or see the full details of a story. Absolutely hate it.

John Zabroski

@[deleted]I believe, on the agile board, click the card, and then hit the 'e' key on your keyboard. Use 'c' to create new issues.

You can find all the keyboard shortcuts on the bottom left hand pane, right above your avatar, there is a question mark (?) with a circle around it. Click it and pick Keyboard shortcuts. - I hope this mitigates the awful UI for you.

Thomas Duez

Seriously, Atlassian - I understand you're trying to find ways to use less bandwidth & save money...

But punishing your consumers for using your product is not the smartest direction to go.

Nic Brough -Adaptavist-

Move to server if you want the older UI back.

danielpoft

Really Mr. Nic Brough? Is that your answer? This product, when is in use in an organization has costs to implement, a lot! (and don't be naif to think only in the license value) To change an architecture and a business model has a big impact. After you adopt tools like Jira, JSD and Confluence your organization will be dependant on that to work in a daily basis. Clearly, you don't understand the costs involved in the transation you are proposing, from the migration to the training etc...

After that, it's the Atlassian's customers opinion that was just ignored. It's easy to understand that in other discussions in this community forum where you put questions and for years nobody from Atlassian answers to that!

Nic Brough -Adaptavist-

I can tell you have not bothered to read the rest of the thread where the reasons for that comment will become clear.

Eiko Pugh

Seriously agree with Ory Purhonen.

I configure/ customize JIRA for projects, now I feel lost. Project members are updating incorrect statuses etc...

Very disappointed...

Eiko Pugh

There are so many critical features (at least for my projects) that disappeared in the recently (maybe in August 2018) released UI. Yesterday I checked job opportunities at Atlassian to stop someone making such changes.

Workflow... (wordless,)
Add "thumbnail" image
--> easier to grasp the whole content in the description field if image is smaller.
Add table and panel
--> easier to understand in a diagram
Add a link to existing attachments in the description section
--> saves time to find the right attachment.
there may be many similar old attachments which are not valid anymore but need to keep for history tracking purpose
Show attachments in a list view
--> saves time to scroll down because important attachments are already linked in the description section.
Set a descending order of comments by default
--> saves time to scroll down to the end to see the latest comment as old comments are less important in general
Many others... that I haven't encountered because I am using the old view for now.

Thomas Duez

Eiko, you're my hero.

Brandon Phillips

@John Zabroski I'm a swiss army knife of IT.

What is relevant here is I lead the effort to bring Jira cloud to a ~1500 person organization. I work with multiple dev teams on their complex role based work flows. I work with the operations teams to build out multi-level service desks for support and incident management, I own the change management process which also relies on Jira, and implemented a dozen other business / support processes in different groups across our organization. Most contain screen customization's particularly using "tabs" to organize the fields in a logical way. This represents a non-trivial amount of work to document and explain the process.

When these UI changes happen it affects the non-technical end-users. Leading to a flood of calls, emails, etc.

If these new changes can respect the custom organization (or improve on it) I'd be fine with it, but to just dump all the fields on the screen in no real order, no respect for white space and scrolling, its ugly and inefficient.

Henock Zewdie

It is awful! I hate it. Fortunately, they didn't take away the old view

Melinda George

You can't even edit a jira in the "new view" - what the heck - not every field is even on that screen. I've submitted feedback a dozen times saying they are removing functionality and soon we won't be able to "switch views". I just can't even anymore... I'm the admin on my team but its getting hard to handle the complaints when JIRA won't address basic needs.

Russ Mayor

Sorry, no way to sugar coat this and say that for some people some things are better. This implementation is a total dog's breakfast...all over the place. Functionality has disappeared, new screens are displaying data randomly, for us at least many of the Issue screens just spin their wheels and never open, and it is so sloooow.

Please please listen to all your customers and just admit the cock-up, put it back the way it was, and go back to the drawing board. Just stop trying to convince us that it's getting better.

Thomas Duez

"Please please listen to all your customers and just admit the cock-up, put it back the way it was, and go back to the drawing board. Just stop trying to convince us that it's getting better."

Amen, and amen.

Thomas Duez

REVERT EVERYTHING BACK TO PRIOR TO THE "NEW JIRA EXPERIENCE".

Having shouted that...

What the hell is wrong with you?

1. I click on the spyglass on the left to search.

2. In the slide-out, I type "reporter = firstname.lastname" then [Enter]

Expectation:
I get a list of issues reporter by firstname.lastname

Actual result:
Text ~ "reporter = firstname.lastname"

Notes - if I wanted to query "Text ~", I WOULD HAVE TYPED "Text ~"!

- this is why you need to do an wholesale revert. You have broken and or made worse so much of the Jira experience. You should not have made it "new".

Roll back to before you 100% stopped caring about the work efficiency of users.

This is beyond acceptable.

Thomas Duez

And "Community Champion"s all, stay out of this. I'm sick and tired of being told I should convince my org to go spend even more money to build a server to run Jira locally.

Don't. Say. It.

And Atlassian Employees - I only want to hear from you if you're giving me the date the revert is going to happen.

Nothing else is acceptable.

Nic Brough -Adaptavist-

We only repeat it because people obviously aren't reading it when it's being said before.

Thomas Duez

And that was an wholly unnecessary reply. Stop giving any excuse to deflect. You're not a community champion, you're an Atlassian bootlicker.

ZSpace Pty Ltd

As a long term (6+ years) Jira Server user I was introduced to the Jira Cloud offering today via another company ... goodness - it's an abomination. As others have mentioned first off was the bugs ... created an Epic and got logged out. I mean what the ... ?!

David Desrosiers

I've been using it for 2 almost months now... I thought it was just a learning curve, but the UI is just the worst I've ever seen in any app I purchased in recent history. It's so unintuitive to use, too many options - same menu sections use for different tasks. This would probably be a great case study for how not to design an app.

Nedo

We started using Jira last month

As a product engineer, I feel that Jira's design is a bad intern job that went to market.

this is a horrible delivery from Atlasssian

Daniel Lee_drul9l

Yes the new UI Design is absolutely useless.

Michael Migliori

I've just switched companies and my new employer uses Jira Cloud with the "new experience"... After about 7 years using the "real" JIRA I must say I felt like the Jira Cloud was a joke when I first discovered it. I thought my new company bought a "light" version of Jira where most features had been removed! It feels a bit like when a PC user tries to use a Mac for the first time where everything looks nice but all shortcuts and tweaks have been removed in the name of "we know better what is good, let us control your experience". No! You try to "clean" the screen and sacrifice the productivity in the process... Why do I have to click on a magnifier icon to find a tiny little link at the bottom saying "boards" and only when I click on it can I see the list of boards... Previous experience with the real Jira was 1 single click on the top bar on the drop-down "Boards". The top menu and the multiple drop-downs was so much more convenient, everything could be reached from one single screen. Remember that people create a mental map of your application and most do this by representing a "tree" of categories/sections in their mind. If all the pages are hidden an accessible via button and links that are spread around the application, you make it very difficult for people to create the mental map of your application. It's a bit like placing us in the middle of a maze where the real Jira was letting us start from an overview platform of the maze.

And please stop with this flat design crap where nothing looks like buttons anymore. I'm sick and tired of this trend of trying to make people discover the application by clicking on every single pixel of the screen to find out what is clickable. We have other things to do! And Jira is all about productivity isn't it?

unknown

I totally agree. Jira really sucks. It is super hard to navigate between different projects, creating tickets with sub-tickets to be able to assign some story points is a search-and-click nightmare. We tried to put our documentation to confluence. But that sucks so hard as well. Code blocks do not recognize the programming language, you can't put links to headlines to create a proper table of contents. I can't even find a button to create a new document that is not nested inside one of the existing documents. Some wizard I work with was able to create this "first" document, but no one remembers how we got it. Also, Bitbucket is really shit. Sorry guys, but Atlassian really produces unusable crappy software.

unknown

Thank God!

I've been a JIRA admin for a while, just joined a different company with the "new JIRA/Zephyr".

They were exporting csv files to create reports in Excel. How I laughed!! I went about trying to set up a Dashboard to show them how reports should be done.

2 months later..... I'm also creating reports in Excel.

The integration, the navigation...it just doesn't work. Nothing actually works like it should anymore and everything I knew about JIRA has gone.

Michael Migliori

Now that's just sad... It feels a bit like having to go through grief. Our dear old JIRA that brought us so much efficiency is gone. RIP! ^^

C N_xt3efw

Why the heck would I want to be able to collapse the descriptions field in tickets?

I've been using Jira for years and i just realized I've been working on tickets with the descriptions collapsed and did not realize it. Customers often give crappy or no descriptions other than the title, so I just didn't notice.

This caused significant confusion.

Lame.

Shai Urman

Where the F*** is the edit mode and shortcuts

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