Need help to show/display the issue/request created message on the customer portal after clicking submit button
Eg. The request has been created successfully with request#
Hello @Tushar Kamble,
we are using an automation rule that adds a comment to the ticket. You can find this under project settings > automation.
E.g.:WHEN "issue created"IF "user type = customer"THEN "Add comment"Write your text and set the comment type to public.
Maybe this would be an adequate solution for you, too.
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