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Is it possible to disable or hide the "Create" button along the top toolbar in Jira Service Desk?

unknown

We're running JSD 3.8.1 Server Edition and would like to know if there's a way to disable/hide the Create button along the top horizontal toolbar within the Agent Portal.

We would like to hide it so that we don't have to maintain the layout & organization of fields in a different view. We'd rather just have our Agents use the Raise a Request button if they need to enter a request/incident.

Thanks in advance.

Accepted answers

Susan Hauth _Jira Queen_

Hi Patrick,

You cannot necessarily hide the create button, but you can make it so that from Create your customers cannot choose the service desk and therefore must go to the service desk to raise the issue.

In the Permissions - set Create Issues to ONLY "Service Desk Customer - Portal Access"

Hope that helps...SUsan

All comments

Andre Lehmann_aambqp

Maybe you can hide that button via css. But that will hide the button always, which I don't recommend.

unknown

Thanks for the reply, Andre. I was hoping that there was a checkbox somewhere in the settings. Our organization is new to JSD so we're trying to avoid any changes that require opening the code.

Susan Hauth _Jira Queen_

Hi Patrick,

You cannot necessarily hide the create button, but you can make it so that from Create your customers cannot choose the service desk and therefore must go to the service desk to raise the issue.

In the Permissions - set Create Issues to ONLY "Service Desk Customer - Portal Access"

Hope that helps...SUsan

unknown

Thanks @Susan Hauth _Jira Queen_. That workaround did solve the problem as Agents will no longer be able to submit requests to the project. An ugly warning message appeared letting me know that "the project has configuration problems and may not work as expected" but I can dismiss the warning if this is the route we plan on taking. Thanks for your help!

Susan Hauth _Jira Queen_

Yes just ignore the ugly warning message. We had to do that as well.

Please mark as answered if happy (little checkmark)...

Jeanne Scilley

Hello @Susan Hauth _Jira Queen_

I loved your suggestion and gave it a try for myself. I needed to make changes to my users and roles to make sure I was listed as not just an agent but as a customer and the trick worked just fine.

Thanks for your suggestion.

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