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How should I locate the error details in JIRA Service Desk project setting?

Kyle Li

Each time I go to my project setting- request type, an error with link pop up at the upper right corner says 'This service desk project has configuration problems and may not work as expected.', but when i click on the link, try to find the error details and fix. NO Response! Why you design it as a link but make it linked to nowhere ?

The most important thing is that what's the other way to trouble shoot the error and fix it if I CANNNOT use the pop up error link you designed?

Accepted answers

Santiago Estel

This issue explains how to get the error when the link does not work JSDSERVER-5173.

In fact, you only need to do:

Produce the error pop window.
On the internet browser in a new tab while using the same session, use:

<JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition

It worked great for me.

All comments

Alexey Matveev

Hello,

Kindly hava a look at this KB

https://confluence.atlassian.com/jirakb/how-to-fix-this-service-project-may-not-work-as-expected-error-777027034.html

Kyle Li

Hi Alexey,

My issue is that I click on the error link, nothing pop up. but your article pop ups the error details.

I also found that this issue only happens on my first project. I have two projects, in my second projects, I click on the error details link, there will be a pop up window with error detail. But for the first project, click on the error link, no response.

Is there any project settings controls the project error pop up window?

Alexey Matveev

There is no such setting. I am not sure why a click on the error leads you to nowhere. But you can try identify the error by the guide which referenced in my first post. Also have a look at this guide

https://confluence.atlassian.com/adminjiraserver070/resolving-jira-service-desk-permission-errors-776637127.html

I mostly met problems with permission schemes but when I clicked on the error it did redirect me to the permission schemes

Kyle Li

can I found the error details in any log files of the JIRA Service Desk instance or database ?

Santiago Estel

This issue explains how to get the error when the link does not work JSDSERVER-5173.

In fact, you only need to do:

Produce the error pop window.
On the internet browser in a new tab while using the same session, use:

<JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition

It worked great for me.

Ann R

Any idea how to resolve this? i am seeing the same error and the link does not work and take me no where. Nothing happens when i click the link.

Phil Evans_nhgl6h

Probably required field that is missing from the create screen in sd project. Fix it and be able to click the popup.

If its red - fix permissions.

If its yellow - can be dismissed forever for this user.

Appears only for administrators.

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