How can I sort the issues in customer portal issues

Inder Jeet Singh

How can I sort the issues in customer portal issues. Client has complained that they are not able to see the issue list in their view sorted. I as admin of the JIRA tried to configure that but could not find an option to sort the view for customers in their Help Center.

Can you pls suggest me a way to do the same?

Gabriel Senna

Hi there,

Unfortunately, it's not possible to translate the content of custom fields.

However, there is a feature request open for this to be implemented, you can access it in the below link.

https://jira.atlassian.com/browse/JSDSERVER-357

Considering the fact that there is no estimated time or decision for this feature to be implemented, adding yourself will ensure you're proactively informed of progress and updates going forward in accordance to our Implementation of New Features Policy.

https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html