nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why clone a jira does not clone the Zendesk link?

Jennifer Zou

Hi Everyone,

I am wondering that why when I cloned a JIRA, the cloned JIRA does not inlcudes the linked Zendesk ticket info? How could I clone it with the Zendesk ticket info?

Thanks,

Jennifer.

Accepted answers

Brant Schroeder

How is the Zendesk ticket info stored in the issue? Is it a comment? Is it a custom field? Etc?

All comments

Brant Schroeder

How is the Zendesk ticket info stored in the issue? Is it a comment? Is it a custom field? Etc?

Jennifer Zou

Hi Brant,

It is an add-on App which listed on the right panel bar.

Thanks.

Brant Schroeder

Does the content in the add-on use database fields created by the add-on or does it pull from custom fields that the add-on creates?

My guess is that the add-on uses it's own database fields in which case the clone function will not copy them. If the add-on uses custom fields then it will copy the data.

A clone issue retains the following information:

Summary
Description
Assignee
Environment
Priority
Issue Type
Security
Reporter
(If you do not have the Modify Reporter permission, the clone issue will be created with you as the Reporter.)
Components
Affects Versions
Fix For Versions
Issue Links (optional)
Attachments (optional)
Project
Custom Fields

Jennifer Zou

Thanks! Got it.

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