Diferent email address based on address

Question

I have a requirement of sending different email templates based on the email id.

If it is in-house email, then I need to send a basic thanks-received your ticket and working on it;

and if it is from an external address, then I need to ask some questions along-with the ticket created info.

How can I achieve this?

miikhy · Answer

Great, good luck! If it suits you, please mark this as answered :)

Administrator_07f785 · Answer

Thanks, I`ll give it a try

miikhy · Answer

Hi,

You might want to check a plugin to achieve that behaviour as editing native templates is touchy.

From past experience, I'd recommend https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant/server/overview which is efficient and scalable for many usages. Such a plugin can base rules on custom fields or specific items to send notifications (based on templates). There are nearly no limits!

Without a plugin, might be q bit tricky!

Cheers