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Notification still get sent out even though Notification scheme is adjusted (especially "Updated")

unknown

So my intention was reducing e-mail spam to make sure important ones are not missed.

I've updated the Notification Scheme to delete everyone with "Updated issue" and yet I still get JIRA notifications. I tried the Notification Helper and that says I should not get any... but I still do.

Any ideas?

Accepted answers

Andy Heinzer

Issue Updated actually encompasses lots of other events, such as Assignee Changed, Issue Created, Comment Added, etc. (by that I mean if you change the assignee of an issue in Jira, you can only do that by updating the issue.) The issue updated is probably the most generic event notifications can be sent on in Jira. But it's not the only one. So I would be interested to learn exactly what change was made to the issue because you could have other events in the notification scheme that are still set to send a notification.

The notification email itself should provide more details on exactly which event triggered this notification. In the header of the body of the email, there tends to be more information in bold text such as "Issue Updated" or "Issue Assigned" or "Issue Commented on".

The notification helper should be accurate in regards to the event, issue, and user you enter there. Aside from the different event types that could trigger these, the only other thing I can think of right now that might effect notifications might be if this is a Jira Service Desk project. In cases like that, JSD Customers get notifications via another different system than is used by Jira Core/ Jira Software, something to consider.

Try checking these. If you are still getting unexpected notifications, grab a screenshot of the notification and post it here please.

Andy

All comments

Andy Heinzer

Try checking these. If you are still getting unexpected notifications, grab a screenshot of the notification and post it here please.

Andy

unknown

Hi Andrew,

Thanks for the response!

Some additional information:

JIRA Software is the only one we have. We're running server installation v7.3.1 (updating is a pickle due to staff changes).

I'm attaching an example of "TRS-53" (some parts edited for privacy reasons). Where I'm the reporter (and Watching), and received this mail notification. Mail is showing "Updated".

Also attaching the notification scheme itself.

Andy Heinzer

Thanks for this info Maurice. I am interested to see if perhaps the "Generic Event" is causing you to still get notifications of this kind of change because you are the reporter.

Could you try to adjust that notification scheme to remove the generic event notifications for reporter and then see if this same kind of change still sends you a notification?

Andy

unknown

Hey Andy, I disabled "generic event" and that seems to be stopping the notification "Updates". However a dev also re-opened one to see if that still worked and I also did not receive that one while in the scheme it says I should.

So with disabling "Generic Event" it seems to have disabled more.

Any way I can check or change that config?

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