Sending email to automatically created users

Santiago2

I need to setup a project that works this way

Email which is a mailing list

Lots of users (with a jira account and without one) send emails to that account

With an incoming email and mail handler setup I create issues from those emails.

In the mail handler i've setup that i want JIRA to create users automatically

Here is where the problems start

I had to give the group "jira-users" permissions to create issues. But this opens the project to every user in JIRA, have they created issues in there or not. This might not be such a problem.

The other issue that we are having is that. We want the members of the project to solve the issue created from the email and the Notification scheme to send an email to the reporter.

The only way to do this is giving permissions to BROWSE project to "reporter" or to "jira-users" group?

I dont want them to be able to see the project, i only want them to receive an email when the assignee solves the isue

I've been searching for a way to do this, even with plugins but i havent been able to

Kiran

Hi Santiago,

Looks like you have 2 problems as below:

1. All new users are added to the jira-users group.

2. You do not want to expose your project to everyone in jira-users.

Solution for problem #1:

1. Create a new group for general user (those who are created by the mail handler).

2. Go to Global Permissions page (/secure/admin/GlobalPermissions!default.jspa).

3. Delete the "JIRA Users" global permission.

4. On the same page, under Add Permission section, add the JIRA User permission to the above newly created group.

Now all new users created will be auto added to your newly created group.

Solution for problem #2:

1. Go to the permission scheme of your project and remove the newly created group from the "Browse project" permission.

Now the user would be able to create issue but not explore the project.

2. Go the Notification Scheme of your project and add "Reporter" to the issue resolved event.

Now the reported will get notified when your internal user has resolved that issue.

Regards,

Kiran H S