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remove popular section

Hi, we would like to remove the POPULAR section and just have a search. we use service desk for different products that we do not want clients to see the associations.

please advise. thanks.

Accepted answers

All comments

Steffen Opel [Utoolity]

I'm afraid this is not possible right now. There's a related issue you might want to watch and vote for though:

Option to revert to the old style of Help Center (JSDSERVER-3527)

While I doubt that it will ever be addressed as phrased in its title, Jean-Pierre's comment proposes the 'ability to either remove "popular" and "browse all" or to have a choice between a static or dynamic home page', so maybe you can comment with your requirements as well to shift the issue scope into this direction.

Shannon S

Hi Yvette,

In addition, we have a feature request to be able to hide this section as well as the Browse All:

JSDSERVER-4976

I recommend voting on that issue to help show the need for such a feature, and please feel free to comment with your usage case on that ticket.

Kind regards,

Shannon

Hiya Shannon,

I did, thanks!

Service Desk is a great tool for managing multiple support instances. Having the ability to remove Popular or Browse All will allow a vendor to do so easily without showing the relation from one instance to another.

Shannon S

Yvette,

The Popular Section will only show other Service Desks that the logged in customer has access to. If a Service Desk is displaying for one of your customers that you don't want them to see, then you will want to modify your Customer Permissions in Service Desk.

For example, say you have two Service Desk Projects, and you don't want users from Company A to see Company B's Customer Portal referenced in their Popular tab.

To do this, you can go to Customer Permissions (<BASEURL>/servicedesk/admin/KEY/request-security) then you can select under Who can raise requests? > Customers who are added to the project. This way, only the customers you added under your Customers List (<BASEURL>/projects/KEY/customers) will be able to see the Customer Portal for their project under their Popular tab.

I hope this is clear!

Kind regards,

Shannon

Oh great, let me give it a try. Thanks Shannon.

Jason Nowak

Hello,

Earlier in this post you mentioned "The Popular Section will only show other Service Desks that the logged in customer has access to."

I, thus far, have found this to be false. I have an object listed under popular that I do not have access to the project at all. I can click the object, submit tickets, but cannot access the project to view those tickets.

I voted on the ticket listed. Please push this forward. This is causing major headaches for multiple customers it appears.