First, our use case:
We are a Business to Business SaaS application. We want to use Service Desk as a customer support portal. The end users of our application (which are employees of numerous different companies) will need to login to service desk and create issues/requests. Ideally, we would like for these users to SSO into Service Desk since they are already logged into our application.
However, it appears from what I can tell that you can only SSO using one of the following methods:
- gmail account: doesn't work for us because the users are corporate users and want to receive email updates at their work email address since the use of our application is a function of their job.
- users must have email from OUR registered domain: doesn't work for us because the users are our customers, not our employees.
- anonymous users: doesn't work for us because we don't want our help content or service desk support to be visible to non-customers.
Is there a solution to this problem? Does anyone have any ideas?
