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How can I figure out how many tickets are created from emails vs the portal?

Chiraag Patel

Exactly the title.

How can I tell how many tickets came in from each method?

Accepted answers

Jack Brickey

you can search - project = ABC and request-channel-type = portal

exchange the portal for email

All comments

Andreia Filipa Fernandes

Hello,

Is this a service desk project? If so try to search for "Customer Request Type" in advanced mode search

Jack Brickey

you can search - project = ABC and request-channel-type = portal

exchange the portal for email

Chiraag Patel

Thank you for the response!

I am very new to JIRA, so it took a little figuring out, but I found it!

Chiraag Patel

Thank you very much! Helped me get the answer I was looking for!

Chiraag Patel

For the super rookies (like myself)

At the main screen, Issues > Search for issues > change search to Advanced > then use the search string recommended by @Jack Brickey.

project = ABC and request-channel-type = portal

Mark Anderson

this was helpful, thank you!

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